Because We Care
We founded U Fantasy with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!
U Fantasy Ltd is committed to preserving the privacy of all visitors to this website, (www.ufantasy.shop). Please read the following to understand how we use and protect the information that you provide to us.
By registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy.
Information that we collect from you
When you visit, register or order products or services on the Website, you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of the Website as well as information about you from e-mails or letters you send to us or from telephone calls with us.
Use of your information
Your information will enable us to provide you with access to all parts of our site and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business to be as fantastic as possible.
In particular, we may use your information to contact you with our latest offers and events, for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted in the future, please let us know.
Disclosure of your information
Where you have consented when providing us with your details, we may also allow carefully selected third parties, to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted by these third parties in the future, please let us know. Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know.
Security and data retention
We employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Returns and Exchanges
'the Buyer' means the person(s), firm or company who purchases the Goods from the Company.
'the Company' means U Fantasy Ltd.
'Goods' means any product purchased from the Company.
The Company only accept returns on faulty/damaged Goods.
Goods returned to the Company must be unworn, in the original condition, with tags still attached.
For set Goods that include more than one item- all items must be returned together- as per the original order- including thongs, body stockings, masks, ties, chains and props.
Goods must then be returned to the Company within 28 days.
Goods must be returned to the Company with the fault clearly explained.
The Buyer must retain a proof of returns postage receipt.
Any returns will be at the discretion of management.
There are a few things we can’t exchange or refund, these are;
Lingerie, which has been used or where the hygiene seal, tags or labels have been removed
Hosiery which has been used and where the seal is broken
Face Coverings, due to hygiene.